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Re: Do not remember password and do not have access to the e

Please open a Support Ticket with all relevant details and we can follow up with you on that.
by Flag_Hippo
Fri Oct 11, 2024 5:55 am
 
Forum: PokerTracker 4
Topic: Do not remember password and do not have access to the email
Replies: 4
Views: 470

Re: What about support tickets?

Unfortunately whenever you reply again or 'bump' a new ticket before a technician has made their initial response this resets the date of the ticket and it will place it at the bottom of technicians support queue. I've now escalated your ticket in the queue manually.
by Flag_Hippo
Fri Oct 11, 2024 5:49 am
 
Forum: PokerTracker 4
Topic: What about support tickets?
Replies: 2
Views: 332

Re: HUD positioning

What hand history format is your hand converter using? If these hands are not importing into PokerTracker 4 as Chico hands then the HUD would be subject to any settings for the site format in use such as preferred seating.
by Flag_Hippo
Fri Oct 11, 2024 5:47 am
 
Forum: PokerTracker 4
Topic: HUD positioning
Replies: 7
Views: 535

Re: HUD not working in Blitz on WPN after client update

If your hands are importing but the Blitz HUD isn't working then re-installing your poker client should resolve that. If not then turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce the issue by playing a few hands on a Blitz table an...
by Flag_Hippo
Thu Oct 10, 2024 4:53 am
 
Forum: PokerTracker 4
Topic: HUD not working in Blitz on WPN after client update
Replies: 1
Views: 263

Re: HUD positioning

Have you tried moving the HUD to the correct seats and then saved the layout via the PT-icon so the new positions are remembered for new 6-max tables?

Guide: Positioning HUD Elements
by Flag_Hippo
Thu Oct 10, 2024 4:52 am
 
Forum: PokerTracker 4
Topic: HUD positioning
Replies: 7
Views: 535

Re: HUD in replay window

If you go to 'HUD -> Edit HUD Options' you can set filters in the 'Number of Players Filtered' section for that:

Guide: HUD Options & Profiles (Filters)

Video: HUD Options
by Flag_Hippo
Wed Oct 09, 2024 12:24 pm
 
Forum: PokerTracker 4
Topic: HUD in replay window
Replies: 1
Views: 254

Re: PokerTracker 4 Unable to Connect to Google Cloud SQL Pos

Unfortunately PokerTracker 4 was not developed to support remote database access and your setup is not something I am familiar with. As per my previous reply please attach your log file to a Support Ticket ticket and we can see if we can offer any further assistance on this.
by Flag_Hippo
Wed Oct 09, 2024 5:53 am
 
Forum: PokerTracker 4
Topic: PokerTracker 4 Unable to Connect to Google Cloud SQL Postgre
Replies: 3
Views: 590

Re: My poker tracker wont open

Please restart your computer and then start PokerTracker 4 with logging enabled - see this guide (see method #2, #1 will not work unless you already have enabled logging previously). If PokerTracker 4 still does not open grab your log file and attach that to a Support Ticket : To access the log file...
by Flag_Hippo
Wed Oct 09, 2024 5:50 am
 
Forum: PokerTracker 4
Topic: My poker tracker wont open
Replies: 1
Views: 314

Re: Do not remember password and do not have access to the e

If you are signed in then click 'My Account' at the top of this page, then 'Edit Account' and you can change the email address. After updating the email address you can then sign out and request a password reset.
by Flag_Hippo
Wed Oct 09, 2024 5:48 am
 
Forum: PokerTracker 4
Topic: Do not remember password and do not have access to the email
Replies: 4
Views: 470

Re: How to find total # of hands in database

Go to 'My Reports' and create an 'All Players' report:

Guide: Creating My Reports

The total number of hands displayed here will not be the number of unique hands so to get that you can filter for the players in the big blind position only.
by Flag_Hippo
Wed Oct 09, 2024 5:44 am
 
Forum: PokerTracker 4
Topic: How to find total # of hands in database
Replies: 2
Views: 353
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