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Re: Make Hud stats disclude multiway pots

The Custom Stats Guide has an overview of the custom statistics system, and the Tutorial: Custom Reports and Statistics goes into much more detail, with examples etc. The latter was written for PT3, but the same principals apply in PT4. Including: cash_hand_summary.cnt_players_f = 2 ...would test fo...
by WhiteRider
Sat Aug 19, 2023 3:58 pm
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Make Hud stats disclude multiway pots
Replies: 9
Views: 2888

Re: Zoom HUD

If you didn't already, please try removing the App Management permission completely, by selecting PT4 and clicking the minus button (do not just disable it; actually remove it). When you run PT4 again it should re-request that permission and that should resolve the issue. If not, let me know and I c...
by WhiteRider
Sat Aug 19, 2023 3:55 pm
 
Forum: PT4 for macOS
Topic: Zoom HUD
Replies: 7
Views: 2412

Re: Loading stats after making alias taks 15min

It should not be necessary after adding an alias, but you may want to try rebuilding your cache and see if that resolves the issue. In PokerTracker go to Database -> Database Management. Click the 'Rebuild Cache' button and select 'Full Cache Rebuild'. If that does not resolve the issue then perform...
by WhiteRider
Sat Aug 19, 2023 3:52 pm
 
Forum: PokerTracker 4
Topic: Loading stats after making alias taks 15min
Replies: 1
Views: 384

Re: KK vs AA

There is a custom report for that available for download from our Download Warehouse.
Search for "AA vs KK".
by WhiteRider
Sat Aug 19, 2023 7:46 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: KK vs AA
Replies: 1
Views: 1733

Re: not all of villain's showdown hands appear in replayer

Are the villain's hole cards definitely included in the hand history for the hands where it isn't working? If so, please attach an example hand history to a Support Ticket and tell us a hand number where it isn't working so that we can investigate.
by WhiteRider
Fri Aug 18, 2023 5:59 pm
 
Forum: PokerTracker 4
Topic: not all of villain's showdown hands appear in replayer
Replies: 4
Views: 432

Re: my backup of PT suddenly make a lot smaller zip filesmy

Yes, unfortunately these backups cannot currently be used. Our lead developer is working on this and I'm hoping we'll have an update in the coming week. If you open a ticket I will be able to send you an alpha version as soon as the fix is ready, although I expect that we will do a full release righ...
by WhiteRider
Fri Aug 18, 2023 5:56 pm
 
Forum: PokerTracker 4
Topic: my backup of PT suddenly make a lot smaller zip filesmy back
Replies: 3
Views: 533

Re: PT4 no longer working with SWC???

Please open a Support Ticket about this. We have a fix in place and we can send you an alpha version to use in the meantime.
by WhiteRider
Fri Aug 18, 2023 5:54 pm
 
Forum: PokerTracker 4
Topic: PT4 no longer working with SWC???
Replies: 1
Views: 305

Re: Problems recently with hand grabber

For anyone experiencing this problem please be sure to close down both PT4 and your Ignition/Bovada/Bodog software so that neither of them are running, and then start both again. This allows the Ignition Hand Grabber to reconnect properly to the new software and has resolved the problem for some use...
by WhiteRider
Fri Aug 18, 2023 5:35 am
 
Forum: Ignition, Bovada, Bodog Hand Grabber
Topic: Problems recently with hand grabber
Replies: 72
Views: 215335

Re: my backup of PT suddenly make a lot smaller zip filesmy

There is a known problem with backups of some large databases in the current release and the development team are working on the fix. If you want to receive a notification when the fix is released please open a Support Ticket about the issue.
by WhiteRider
Fri Aug 18, 2023 3:10 am
 
Forum: PokerTracker 4
Topic: my backup of PT suddenly make a lot smaller zip filesmy back
Replies: 3
Views: 533

Re: pokertracker Mac doesn't work

Your PostgreSQL installations may need to be cleaned up. Please open a Support Ticket with a link to this thread, or an explanation of your problems, and one of our support techs will work with you to get PostgreSQL sorted out for you.
by WhiteRider
Sun Jul 23, 2023 2:13 pm
 
Forum: PokerTracker 4
Topic: pokertracker Mac doesn't work
Replies: 3
Views: 811
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