Please follow the same directions from Flag_Hippo above so that we have the information we need to help you.

Play money is not worth anything, so any "My Currency" stats or graphs will show zero. To view your play money results you would be better to use the Statistics page where the results are shown in big blinds (BBs) in the graph. You can also add stats like "BB Won" to a report see...

If you open a Support Ticket with your request we can link you into our system and the more weight (tickets) a request has the more likely the development team are to implement it. There isn't a workaround for aliasing players who have played against each other - that would generate contradictory da...

That's good to hear - thanks for confirming.

No, the range visualizer does not work for a pool of players.
The closest you can get is to create an 'All Players' report in My Reports and remove the player name from the report and replace it with the starting hand stat.

Thanks - someone will get back to you via your ticket.

Please try rebuilding your database cache and that should resolve the issue.

Database > Database Management > Rebuild Cache > Full Cache Rebuild

If you have a large database this could take some time, but please let it run to completion.

PT4 supports PokerBros but you will need a hand converter to generate the hand histories.

Take a look at https://www.pokertracker.com/products/PT4/converters/

I also have one problem with PokerTracker website. Whenever I try to login I need to reset password. Is this known bug? No, I'm not aware of that being an issue for anyone. Please open a separate Support Ticket about that and we can pass it on to our site admin to find out what might be causing tha...

1. This is a known problem at the moment because PokerStars removed the bounty information from their hand histories so there is nothing for PT4 to import. Hopefully this was accidental and is something that they will reverse, although it has been in place for a few weeks now. 2. Your PT4 version is...