Please post what you have so far and we would be happy to assist.

Please make sure you are saving and importing PokerStars tournament summaries as well as the hand histories. We recommend that you have Tournament Summaries set to save in PokerStars (Settings -> Playing History -> Tournament Summaries) and set to import into PT4 (in Configure -> Sites & Import ...

While we haven't published the database schema for PokerTracker 4 the PokerTracker 3 schema is still mostly valid. You can also view descriptions for the columns in PokerTracker 4 via 'Configure -> Statistics' but if there is anything specific you want to know please let us know and we would be happ...

Please attach the full original hand history file to a Support Ticket . If you're not sure which file it is feel free to compress the hand histories from the session and attach them all. By default PokerTracker 4 moves your processed hand histories to your \PokerTracker 4\Processed folder which you ...

For any tournaments with incorrect data you can update the information manually and then run auto detect to update the net adjusted result based on the correct prizepool.

I was in a tournament with 5 players and a starting stack of 3000 chips each. All 5 players were still in the game and the table display showed an Avg Stack of 3192 chips. I expected the average stack to be 3000 chips. That calculation does not include your stack. I went to Configure Themes and sel...

That would need a custom statistic - see this guide for the basics on custom statistics creation and this guide for a deeper walkthrough. The latter was written for PokerTracker 3 but the techniques all apply to PokerTracker 4, the interface is just slightly different. There may also be some similar...

The cache needs to be rebuilt when the currency is changed so did that process complete? If that process did not finish successfully (which based on the description of your trouble it did not) then you'll need to trigger the rebuild manually. Go to 'Database > Database Management' and click 'Rebuild...

I don't have any update on that so if you want to add weight to the issue in our system please open a Support Ticket.

Is there any way that I can get rid of them? Once I've put notes on a hand in the replayer, they always show up in my hand reports when I filter for marked hands. Obviously the note is not a tag, so removing all tags doesn't get rid of them. When you make a hand note it also gets tagged in the data...