That error was resolved in PokerTracker 4.17.2 so please update from the PT4 Download Page.

You are correct that if you are making a Hand stat then you don't need the "sum" around it. You would need that if you were to make a Player stat. This is the simple version of nesting the IF statements for the different multipliers. I haven't included the additional checks here, for simpl...

I see a few possible stats when I search for 'rakeback' and filter for PT4. One of those should give you a starting point. (Most PT3 stats will work but some which use specific database tables, like that rakeback stat, won't work.) Bad Beat contributions should be stored separate from rake, although...

Please attach the full original hand history file to a Support Ticket along with a screenshot of the full PT4 window showing a report where you'd expect to see the missing hand, so that we can investigate for you.

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem(s) and create a Support Bundle , and attach that to a Support Ticket along with an explanation of exactly what didn't work correctly. Attaching screenshots may help explain what problems you are seeing. Tutorial: Repo...

I have the same problem. Since the update, all of my progressive tournament results that I manually entered have been messed up. Guessing it has something to do with the updated tournament detection. I wouldn't have expected the database update to affect any results, but I will do some testing. Ple...

Yes, you can do that.
Click the Filters link in the sidebar on the left and choose 'expression filters'. Turn off 'Filter on Active Player' to see hands from every player's point of view.

Assuming that you have a 64-bit computer and operating system (most modern computers are) then yes, get the latest 64-bit version of v10. If you're not sure, try the 64-bit version - if your computer isn't 64-bit it will tell you that you have the wrong version and you can then get the 32-bit versio...

Please follow the directions here.

Please follow the same directions from Flag_Hippo above so that we have the information we need to help you.