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Re: Creating Notes Issue

Hello,

That is most likely corruption in some HHs causing this.

If you still have issues with this, reimporting the hands to a new DB in batches can help isolate what HHs are causing the stop.

Best wishes,

nokaspokas
by nokaspokas
Wed Feb 02, 2022 2:58 pm
 
Forum: NoteCaddy
Topic: Creating Notes Issue
Replies: 3
Views: 454

Re: Note caddy error

Hello,

We are investigating an issue that causes that error to popup.

Please have a look at this thread: https://www.pokertracker.com/forums/vie ... 9&t=101146

It has some steps there you can try to help fix or at least try to isolate why it is happening.

Best wishes,

nokaspokas
by nokaspokas
Mon Jan 17, 2022 2:36 pm
 
Forum: NoteCaddy
Topic: Note caddy error
Replies: 1
Views: 351

Re: NoteCaddy stops working

Hello, "If I just start PT4 and close it 10 seconds afterwards, the same error occurs." - Did you have ipoker client open while trying this? Or any other poker client open. I did try again on my end but got no issues. Using PT4v.4.15.38 NCv.2.9.9019.0. Cleaning the Notecaddy folder and rei...
by nokaspokas
Mon Jan 17, 2022 2:33 pm
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: NoteCaddy stops working

Hello,

Just to try and isolate this.

The issue happens after or during playing live at the ipoker network mostly.

It manifests by closing on its own Notecaddy and giving the error warning.

IF I launch PT4 and exit right after, no error shows up?
by nokaspokas
Mon Jan 10, 2022 2:43 pm
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: NoteCaddy stops working

Hello, Sad to hear the issue is back. But lets try to get it fixed then! If the steps that worked the first time did not make it, then we need to dig further into this. Please open a support ticket and add to it the log files after the issue happens and a sample of about 10k hands from the pokerroom...
by nokaspokas
Sun Jan 09, 2022 12:32 pm
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: NoteCaddy stops working

Hello, To filter out and try to fix the issue on that specific network we will need some Hand Historys to replicate the issue and fix it. Please open a support ticket in PT4 - Help - Contact support and attach to that ticket a few HHs of the network we filtered out to be the root cause of the issue ...
by nokaspokas
Thu Dec 16, 2021 1:06 pm
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: NoteCaddy stops working

Hello mmcain, If Im undertanding you correctly this only happens when you start the client of that specific poker room? Can you isolate on this and detail a bit more when does NC crash? Does it work correctly with other poker rooms then? Or is it only not showing the NC stats as in the picutre you s...
by nokaspokas
Tue Dec 14, 2021 11:59 am
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: NoteCaddy stops working

Hello everyone, Im sorry you are having this issue. I have just tried to replicate this on PT4v.4.15.38 and NC.v.2.9.9019. I could not replicate this. Played a few spin n go and HUD worked fine, NC did not stop. This tells me its not happening to everyone. Also from the previous feedback, the issue ...
by nokaspokas
Tue Dec 07, 2021 1:43 pm
 
Forum: NoteCaddy
Topic: NoteCaddy stops working
Replies: 30
Views: 2414

Re: badges

Hello, When Notecaddy finishes installing a package, it creates a folder in your desktop with some files (NoteCaddy Coaching Pack Files). If you search inside, there are some .pdf files with the information you are looking for. Look for a file that is called: MTT Badges Explained.pdf - or close to t...
by nokaspokas
Tue Dec 07, 2021 12:59 pm
 
Forum: NoteCaddy
Topic: badges
Replies: 4
Views: 430
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