A technician will get back to you in your ticket but in the meantime you can try starting a new database which should allow you to continue using PokerTracker 4.

When you update PokerTracker 4 you will not lose your hands so you can just download and run the installer. Please note that if you are updating from a version prior to 4.17 then that requires a database update and we recommend that you backup your database before running the update. If you are alre...

You can install PostgreSQL to another disk drive but if it is a slower drive then there will be a performance hit especially on larger databases.

You are using third-party content (vs Hero statistics) which has added database tables outside of the normal PokerTracker 4 database schema. You can try disabling the 'Configure -> Options -> Download Premium Content' in your PokerTracker 4 and then restart it so all that content will be temporarily...

Ahigh flops You can test for flops with one ace with: (cash_hand_summary.card_1 > 0 AND ((cash_hand_summary.card_1 % 13) = 0 AND (cash_hand_summary.card_2 % 13) != 0 AND (cash_hand_summary.card_3 % 13) != 0) OR ((cash_hand_summary.card_1 % 13) != 0 AND (cash_hand_summary.card_2 % 13) = 0 AND (cash_...

We have a guide for getting things setup with WPN here: Winning Poker Network Configuration Guide (WPN) If that doesn't get things going please enable logging, reproduce this problem and then attach your Support Bundle to a Support Ticket so we can check your logs. The support bundle is created via ...

I don't see any Support Ticket opened using this account. If you used a different account/email address what is the ticket number?

The bounty information that was removed was detailed in each PokerStars hand where a bounty was earned like this: Player A wins $x for eliminating Player B and their own bounty increases by $y to $z I haven't seen any examples since that information was removed where bounty information was included ...

That wouldn't be necessary. Thanks for the update.

I saw the same thing in my results for PKOs this week-end: - Number of Bounties is incorrect - Total amount is also incorrect. The bounties don't seem to be counted at all if I remember correctly. - Number of entrants is incorrect. It displayed something like 70 when the field was actually 1K+ - Al...