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Re: Database update

If you have a database that was updated to the new schema then it shouldn't process the update again on that database.
by Flag_Hippo
Mon Aug 01, 2022 11:56 am
 
Forum: PokerTracker 4
Topic: Database update
Replies: 1
Views: 55

Re: RNG for every street

Try adjusting the double-click speed of your mouse on your Mac via 'System Preferences -> Accessibility' or use the method suggested by cwm9 above.
by Flag_Hippo
Mon Aug 01, 2022 3:35 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: RNG for every street
Replies: 15
Views: 5187

Re: times/opportunities?

If you hover over a statistic in the HUD or a report then the times/opportunities for that statistic will display in a tooltip. The 'Item Properties' for a statistic in the HUD Profile Editor also offers an option to the 'Show Times/Opportunities' directly in the HUD.
by Flag_Hippo
Mon Aug 01, 2022 3:34 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: times/opportunities?
Replies: 1
Views: 40

Re: Wrong Tournament Results

YashN wrote:Grateful if you can add this to a support ticket/bug report.

Can you please report this to us via a Support Ticket and attach the files provided to you by PokerStars. Thank you.
by Flag_Hippo
Mon Aug 01, 2022 3:33 am
 
Forum: PokerTracker 4
Topic: Wrong Tournament Results
Replies: 17
Views: 2117

Re: PT4 crashes when I try to grab hands while playing

Error submitting ticket: The following file failed to upload: PokerTrackerHud4_202207312020.log: We could not determine the type of file. I get this error when I try to update ticket! That isn't the correct file. Depending on your Windows settings the file will be called 'PokerTracker4' or 'PokerTr...
by Flag_Hippo
Mon Aug 01, 2022 3:33 am
 
Forum: PokerTracker 4
Topic: PT4 crashes when I try to grab hands while playing
Replies: 4
Views: 76

Re: Image files for player notes

It's not possible to save images within a player note.
by Flag_Hippo
Mon Aug 01, 2022 3:31 am
 
Forum: PokerTracker 4
Topic: Image files for player notes
Replies: 1
Views: 46

Re: First starting is bugged

If PostgreSQL (the program where PokerTracker 4 stores your poker data) is not automatically installing please manually download and install PostgreSQL v10.21 for Windows x86-64 from here and for the two password boxes use 'dbpass' (no quotes) which is what PokerTracker 4 uses by default. If that in...
by Flag_Hippo
Sun Jul 31, 2022 12:11 pm
 
Forum: PokerTracker 4
Topic: First starting is bugged
Replies: 1
Views: 59

Re: Trouble getting hands from hero after update

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket so we can check your logs and advise you accordingly. The support bundle is created via the...
by Flag_Hippo
Sun Jul 31, 2022 5:13 am
 
Forum: PokerTracker 4
Topic: Trouble getting hands from hero after update
Replies: 2
Views: 57

Re: PT4 crashes when I try to grab hands while playing

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your your log file to a Support Ticket : C:\Users\{Windows Login}\AppData\Local\PokerTracker 4\Logs\PokerTracker4.log To access the...
by Flag_Hippo
Sun Jul 31, 2022 5:12 am
 
Forum: PokerTracker 4
Topic: PT4 crashes when I try to grab hands while playing
Replies: 4
Views: 76
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