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Re: after update to 4.11 PT4 doesn't work

someone mentioned to try and rebuild the cache, fails for me - Unable to rebuild cache. Reason: Error: Unable to execute query: Fatal Error; Reason: Error: (ERROR: out of memory DETAIL: Failed on request of size 8. CONTEXT: PL/pgSQL function "update_cash_cache_playerrange" line 12 at FOR ...
by Peligroso
Sun May 25, 2014 12:00 pm
 
Forum: PokerTracker 4
Topic: after update to 4.11 PT4 doesn't work
Replies: 701
Views: 127959

Re: v4.08.1 Installer NSIS Error

It has now been fixed. Please redownload and it should work.
by Peligroso
Fri May 17, 2013 9:50 pm
 
Forum: PokerTracker 4
Topic: v4.08.1 Installer NSIS Error
Replies: 4
Views: 1627

Re: problem with the 4.07 update

We had a temporary problem, it has now been fixed. Please redownload and it should work.
by Peligroso
Fri May 17, 2013 9:49 pm
 
Forum: PokerTracker 4
Topic: problem with the 4.07 update
Replies: 4
Views: 1158

Re: v4.08.1 Installer NSIS Error

Yes, I'm seeing the same problem and I have notified the appropriate people who will look into it :)
by Peligroso
Fri May 17, 2013 9:39 pm
 
Forum: PokerTracker 4
Topic: v4.08.1 Installer NSIS Error
Replies: 4
Views: 1627

Re: Error on Statistics/Advanced/By Session while playing.

Hmm, no, PostgreSQL 9.0.7 should be fine. Good to hear that it's running again, but please let us know if this happens again and attach your log file to a ticket as we'll have to investigate further.
by Peligroso
Sun Mar 25, 2012 10:18 am
 
Forum: PokerTracker 4
Topic: Error on Statistics/Advanced/By Session while playing.
Replies: 8
Views: 1822

Re: How to..

It sounds like PT3 can't find your PokerStars hand history files and therefore only imports observed hands (of which PokerStars only allow 30 hands per session). Please ensure that you have configured your PokerStars client to save hand histories to hard drive and that you have configured PT3 to imp...
by Peligroso
Sun Mar 25, 2012 10:16 am
 
Forum: General [Read Only]
Topic: How to..
Replies: 1
Views: 875

Re: Error on Statistics/Advanced/By Session while playing.

Great, please do send us the log file in a Support Ticket so we can investigate it further. Do the other tabs work correctly?
by Peligroso
Sun Mar 25, 2012 8:15 am
 
Forum: PokerTracker 4
Topic: Error on Statistics/Advanced/By Session while playing.
Replies: 8
Views: 1822

Re: PT3 session keeps on populating

Is it only the sessions report that won't populate? Please enable logging (Configure -> Options -> Logging enabled), reproduce the problem (let the report populate for 15 minutes or so) and then shut down PT3 and attach the PokerTracker.log file found at C:/Program Files/PokerTracker 3, (not in the ...
by Peligroso
Sun Mar 25, 2012 8:10 am
 
Forum: General [Read Only]
Topic: PT3 session keeps on populating
Replies: 1
Views: 647

Re: Can I delete play money hands?

We recommend using separate databases for play money hands to make sure that they don't get mixed up with your real money hands. You can purge your play money sessions. For instructions on how to purge sessions out of your database, please see Tutorial: Selective Purge.
by Peligroso
Sun Mar 25, 2012 8:09 am
 
Forum: General [Read Only]
Topic: Can I delete play money hands?
Replies: 1
Views: 1884

Re: Zoom HUD

When I turn preferred seating on in PT and pokerstars (seat5), It still doesn't work, I even tried seat 1,2,3,..,9 , but none of them match the right place. I turned it both off and no match, I also tried turning it on only on PT, but same problem. My hud was positioned correctly in normal full rin...
by Peligroso
Sun Mar 25, 2012 8:07 am
 
Forum: Technical Support / Bug Reports [Read Only]
Topic: Zoom HUD
Replies: 137
Views: 22730
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