Thats your local IP, i need your public IP address, if you visit here you should see it. My apologies i should have included the link the first time

http://www.whatsmyip.org/

Thanks Smoky for the feedback and i have passed it on along to our team along with confirming with the other guys on the support team we currently do not have a document that has all this information in one place.

I can confirm this behavior also happens in v20 so your fine to upgrade

Might be a permissions type issue preventing you accessing the data. Have you loaded the apps in the correct order. 1 - Load PokerTracker 2 - Click Start Getting Hands 3 - Open Stars 4 - Play Another thing to check is if both PokerTracker and PokerStars are running as admin. To configure an applicat...

Just send us a Support Ticket with all the information i mentioned above.

Please PM me with your IP address and well get it unblocked so you can create a ticket but just to be sure can you post the actual error here you are getting

Ok thanks for the additional info, please send that image along with the hand histories and also don't forget to mention what timezone your computer system is using also to help us reproduce it

Is it wrong for all of them? Pokerstars and those two should record the timezone in the hand history so it should auto adjust without you doing anything. Some sites like Ipoker do not and you have to manually set it Is your clock date and time correct and also importantly is your timezone also corre...

You can find the definition of any specific stat in the Configure -> Statistics window. I do not think we have compiled the information into a single document but i will double check with the other support guys to see if they have one

It is a valid point and we have had several other requests for the same feature. That said there is also valid reasons for not including it. Most players will not have played every single hand with you and even if there was users who did you have no way of knowing which do and which do not. From tha...