Hello, If Notecaddy is not working specifically in that poker room only, it could mean that some recent update might have broken functionality while using NC there. Let us know the specific room you are playing on where NC does not work. If it is not working in general for any poker room you can try...

Hello, Effectively Notecaddy is being discontinued and we are unable to provide further updates to it. We do still offer support and troubleshooting options to the issues that NC faces but it will only get harder to keep it working as time moves forward as there will not be any updates for it anymor...

Hello again, We were now able to understand this issue and now have a fix for it. Notecaddy will only work with postgresSQL up to version 12. PT4 does not need us to use version 16. In order to be able to use NC again with PT4 do the following: - Uninstall postgresSQL 16. Run the uninstaller inside ...

Hello, We are aware of this issue and investigating what causes it. Please allow us some time to get this sorted in a PT4 patch or update. As a workaround to keep using NC it is possible to uninstall PT4 and rollback to a previous version from 4.18 (make sure to have a backup of the old DB in the pr...

Hello, So far we were able to track the root cause of this issue still persisting to one of the badges used in the pack. The way to avoid this error for now and since pokerstars does not allow to use badges either way, is: - Make a Duplicate of the HUD you are using. - On the HUD editor of the dupli...

Hi, Those stats are from the Spin n Go definitions pack. If you do not use any of the definitions from the pack in your HUD then you can simply uninstall the pack from the "Manage My Ultimate packs" option. If you use a few of them and do not need the rest of the the definitions then you s...

Hello, I did not receive any ticket in the Notecaddy queue regarding this issue. Please use this link to start the ticket: https://support.pokertracker.com/support/ticket/1 Once we get the ticket, started with the same email that registered for pokerTracker, we can confirm what licences are attached...

Hello, The registration code you are being asked is in the "My account" tab, under "My Licences". Even the PT4 free trial will have a registration code that you can then use to sign up for Notecaddy and Ignition hand grabber. Just log in to Poketracker website with the email you ...

Hi, If the Stop/start method and reset notes does not sort it out we can try the following to isolate what is causing the freeze. 1st- Try to backtrack to what change caused the freeze to start happening. New definitions where imported? i.e. if we can trace the trigger from here it would be easier t...

Hello, You should have both the cash and MTT version of the Notecaddy HUD. With the names: - Cash - PT4 Notecaddy - Tournament - PT4 Notecaddy If one of the HUDs is missing you might need to reinstall Notecaddy if running the free version or reinstall the definitions package if running the full vers...