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Re: Support tickets

Unfortunately whenever you reply again or 'bump' a new ticket before a technician has made their initial response this resets the date of the ticket. Also at the moment there is a higher than average ticket volume but your ticket is in the right place and will receive a response although I don't kno...
by Flag_Hippo
Thu Feb 06, 2025 1:29 pm
 
Forum: PokerTracker 4
Topic: Support tickets
Replies: 2
Views: 142

Re: Download PT4 on a new computer (3rd time/3rd computer)

That is not a problem. Your PokerTracker license always grants simultaneous use on two different machines owned by you and you always get to pick which two, even if it's not the same two you started with.
by Flag_Hippo
Thu Feb 06, 2025 1:28 pm
 
Forum: PokerTracker 4
Topic: Download PT4 on a new computer (3rd time/3rd computer)
Replies: 1
Views: 156

Re: Proper tracking of rebuys in MTT's

I am wondering why my PokerTracker4 application is not tracking, when I rebuy in a MTT. It will always just track the first entering of a tournament. If you attach a relevant tournament sample from your poker site to a Support Ticket we can take a look at that for you. Even if I explicitally activa...
by Flag_Hippo
Thu Feb 06, 2025 1:27 pm
 
Forum: PokerTracker 4
Topic: Proper tracking of rebuys in MTT's
Replies: 1
Views: 75

Re: WTSD filters

You can filter for the river actions you want to include/exclude via 'Actions & Opportunities -> River -> River Action Sequence'. Note that if you don't want to see hands where you took a second river action (e.g. facing a bet after checking OOP) then you will need to filter for NOT taking a sec...
by Flag_Hippo
Thu Feb 06, 2025 7:25 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: WTSD filters
Replies: 1
Views: 381

Re: Shove vs just Small blind limp setting

While you can filter for the opportunity to raise limper(s) and the number of limpers there is not a filter for the position of the first limper available however you can use the following filter expression in 'My Reports' which ensures a small blind limp: cash_hand_summary.str_actors_p LIKE '9%' an...
by Flag_Hippo
Thu Feb 06, 2025 7:24 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Shove vs just Small blind limp setting
Replies: 3
Views: 223

Re: Bet multiplier

To calculate that you need to build and use an expression filter: lookup_actions_p.action LIKE '%R' and cash_hand_player_statistics.amt_f_bet_facing > 0 and not cash_hand_player_statistics.flg_f_open_opp and cash_hand_player_statistics.flg_f_first_raise and (cash_hand_player_statistics.amt_f_raise_m...
by Flag_Hippo
Thu Feb 06, 2025 7:23 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Bet multiplier
Replies: 1
Views: 94

Re: Hiding SBB and BSB in 3-Max and 2-Max HUD

Duplicate the HUD Profile and then remove two HUD groups from the original and the other two from the duplicate. You can then change the HUD Profile on the table as required manually or set each HUD Profile to display based on the number of players at the table (NOT seats) via the 'Profile Select' t...
by Flag_Hippo
Thu Feb 06, 2025 7:22 am
 
Forum: Custom Stats, Reports and HUD Profiles
Topic: Hiding SBB and BSB in 3-Max and 2-Max HUD
Replies: 1
Views: 132

Re: HUD not rendering when using multi-table settings for AC

That's not a known issue as far as I am aware. So we can investigate this please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described, take a screenshot (preferably with a timestamp visible) and then create ...
by Flag_Hippo
Thu Feb 06, 2025 7:21 am
 
Forum: PT4 for macOS
Topic: HUD not rendering when using multi-table settings for ACR
Replies: 1
Views: 136

Re: Enable pokertracker on 888 and pokerstars

Is everything configured correctly with your poker sites and are your hands importing into PokerTracker 4? If hands are not importing then the HUD may not appear. We have guides for getting things setup with 888 & PokerStars here: 888 Configuration Guide PokerStars Configuration Guide Once that ...
by Flag_Hippo
Wed Feb 05, 2025 4:18 pm
 
Forum: PokerTracker 4
Topic: Enable pokertracker on 888 and pokerstars
Replies: 1
Views: 195

Re: PT4 Is Slow

We do have a higher than normal ticket volume at this time but a technician should be replying to you soon.
by Flag_Hippo
Wed Feb 05, 2025 4:16 pm
 
Forum: PokerTracker 4
Topic: PT4 Is Slow
Replies: 13
Views: 1219
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