Make sure PokerTracker 4 and Winamax are running as Administrator - see this guide (it's for PokerStars but the principle is the same).

I'm having trouble creating a filter in PT4 to show all of my hands played in 3 way pots when I'm in the BB and the button folds. There isn't a built-in filter to specify the positions of players who call/fold so you will need to use a custom expression filter in a custom report : cash_hand_summary...

So we can see what's going on here please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Support Bundle' m...

Please attach the original hand history files for these days to a Support Ticket. Thank you.

Grabbing Zone hands is disabled by default. You can enable it but there are several limitations which you should take note of - see this guide:

Guide: Zone Poker

Please make sure you don't have any filters set that would prevent the hands from appearing otherwise please attach a screenshot of your entire PokerTracker 4 report window and attach that to a Support Ticket along with the sample of hands that were imported into PokerTracker 4.

So we can investigate that please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via the 'File -> Create Support ...

I'm trying to create a stat which will involve measuring the following preflop stats: the pot size won Pots are not necessarily won preflop so I'm not sure what you are trying to do here by calling it a preflop stat. the amount hero 2bet/3bet/4bet The size of the players first preflop raise is cash...

hola necesito separar los doble pars con poket en 3 categorias 1=pocket mayores a todas las cartas no dobladas tourney_hand_player_combinations.flg_r_2pair and tourney_hand_player_combinations.id_r_hand_strength=6 2=pocket mayores a la carta mas chica de las no dobladas y menores que la carta mas g...

The site summary report is the total number of unique hands imported from the site which isn't necessarily the same thing as the number of hands played by a specific player. The higher number of hands on PokerStars is usually from observed hands which have imported via the PokerStars memory grabber ...