You opened a ticket in October and a technician replied to you asking for further information and I don't see any reply from you to date. You can access the Support Ticket and reply to it by visiting your My Account -> My Support Tickets page.

It is possible and the method for that is described in the post above.

Unfortunately that's not possible if you are playing multiple entries of the same Zoom table.

1. has PT4 price ever increased in the last 3-5 years? The price of a license hasn't changed however PokerTracker moved to a recurring billing model with annual Support & Maintenance on 11th July 2022 . 2. how can i verify which one i bought? You can check your order history & licenses via ...

Writing hand histories for sites that do not provide hand histories requires programming techniques which can incorrectly be flagged as a virus or trojan. Advanced Poker Tools have been around for a few years now and there have not been any known security issues (other than false positives via scan)...

So we can assist you with that please send specific information detailing this to us in a Support Ticket along with the relevant hand/tournament history file sample from PokerStars:

Tutorial: Reporting A Problem

Not yet but you should get a notification sent to you when it is available.

That's the pot odds expressed as a percentage:

(14.94BB / (14.94BB + 96.12BB)) * 100 = 13%

where 14.94BB is the amount needed to call (42BB - 27.06BB) and 96.12BB is the pot size.

Try reinstalling PokerStars to see if that resolves the issue otherwise please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this problem and then attach your support bundle to a Support Ticket with a screenshot of your PokerSta...

That's a known issue when exporting reports. If you want to be notified when a fix is available you can let us know via a Support Ticket.