Try logging out of your account and back in again. I have also sent a copy of your original PokerTracker order confirmation email containing your PokerTracker registration code in a separate email to you.

The effective stack of a player in PokerTracker 4 is the amount they could lose in a pot as of their first action in the hand therefore in cases where everyone folds to you when you are in the BB your effective stack size is zero as you cannot lose any chips. We do have a request to add a hand effec...

To see results by starting hand select the 'Summary' report in the 'Statistics' section and then 'Group By: Starting Hands' and from there you can filter by position.

As specified on the 'Site Configuration' page for Ignition this requires the use of a hand converter to work with PokerTracker: Ignition (Bovada/Bodog) Hand Grabber Ignition unlike many other sites do not write hand histories therefore the support for them is not a normal site where PokerTracker 4 c...

For #2 there are some existing BB statistics you can add to hand reports:

BB Won
All-In Equity Adjusted BB
Chips in BBs
Pot Size (BBs)

If you want to display other statistics in terms of BBs then that can be done with custom statistics.

EP = early position.
MP = middle position.
CO = cutoff.
BTN = button.

What counts as EP or MP depends on how many players are dealt into the hand - see this guide.

In cases where results information isn't included in the files provided by your poker site then you will need to manually edit your results in PokerTracker 4. Most poker sites provide files in a format which you can open with a text editor so you can verify if that information is there or or not: Gu...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via 'File -> Create Support Bundle' but if you are not seei...

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket along with a sample of your PokerStars hand history files . The support bundle is created v...

The HUD should appear after the first hand imports into PokerTracker 4. If it's taking longer than that then please enable logging, reproduce the issue and attach your support bundle to a Support Ticket so we can check your logs:

Tutorial: Reporting A Problem