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Re: Error retrieving registration code

Try logging out of your account and back in again. I have also sent a copy of your original PokerTracker order confirmation email containing your PokerTracker registration code in a separate email to you.
by Flag_Hippo
Fri May 27, 2022 5:28 am
 
Forum: PokerTracker 4
Topic: Error retrieving registration code
Replies: 1
Views: 38

Re: Filter works incorrectly

The effective stack of a player in PokerTracker 4 is the amount they could lose in a pot as of their first action in the hand therefore in cases where everyone folds to you when you are in the BB your effective stack size is zero as you cannot lose any chips. We do have a request to add a hand effec...
by Flag_Hippo
Thu May 26, 2022 5:33 am
 
Forum: PokerTracker 4
Topic: Filter works incorrectly
Replies: 1
Views: 36

Re: Generating a report for starting hands

To see results by starting hand select the 'Summary' report in the 'Statistics' section and then 'Group By: Starting Hands' and from there you can filter by position.
by Flag_Hippo
Thu May 26, 2022 5:32 am
 
Forum: PokerTracker 4
Topic: Generating a report for starting hands
Replies: 1
Views: 26

Re: Please help

As specified on the 'Site Configuration' page for Ignition this requires the use of a hand converter to work with PokerTracker: Ignition (Bovada/Bodog) Hand Grabber Ignition unlike many other sites do not write hand histories therefore the support for them is not a normal site where PokerTracker 4 c...
by Flag_Hippo
Thu May 26, 2022 5:31 am
 
Forum: PokerTracker 4
Topic: Please help
Replies: 1
Views: 36

Re: Needed improvements to hand reports

For #2 there are some existing BB statistics you can add to hand reports:

BB Won
All-In Equity Adjusted BB
Chips in BBs
Pot Size (BBs)


If you want to display other statistics in terms of BBs then that can be done with custom statistics.
by Flag_Hippo
Wed May 25, 2022 6:26 am
 
Forum: PT4 Feature Requests
Topic: Needed improvements to hand reports
Replies: 2
Views: 85

Re: Question?

EP = early position.
MP = middle position.
CO = cutoff.
BTN = button.

What counts as EP or MP depends on how many players are dealt into the hand - see this guide.
by Flag_Hippo
Wed May 25, 2022 6:19 am
 
Forum: PokerTracker 4
Topic: Question?
Replies: 1
Views: 37

Re: Mac - Hud works fine but session stats are all messed up

In cases where results information isn't included in the files provided by your poker site then you will need to manually edit your results in PokerTracker 4. Most poker sites provide files in a format which you can open with a text editor so you can verify if that information is there or or not: Gu...
by Flag_Hippo
Tue May 24, 2022 12:23 pm
 
Forum: PokerTracker 4
Topic: Mac - Hud works fine but session stats are all messed up
Replies: 1
Views: 42

Re: Problem, HUD does not appear on MAC computer

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket . The support bundle is created via 'File -> Create Support Bundle' but if you are not seei...
by Flag_Hippo
Sun May 22, 2022 5:32 am
 
Forum: PokerTracker 4
Topic: Problem, HUD does not appear on MAC computer
Replies: 1
Views: 27

Re: PS Michigan missing winning hands

Please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue you've described and then attach your support bundle to a Support Ticket along with a sample of your PokerStars hand history files . The support bundle is created v...
by Flag_Hippo
Sun May 22, 2022 5:31 am
 
Forum: PokerTracker 4
Topic: PS Michigan missing winning hands
Replies: 1
Views: 30

Re: HUD ACR doesnt appear until play few hands...

The HUD should appear after the first hand imports into PokerTracker 4. If it's taking longer than that then please enable logging, reproduce the issue and attach your support bundle to a Support Ticket so we can check your logs:

Tutorial: Reporting A Problem
by Flag_Hippo
Sat May 21, 2022 1:24 pm
 
Forum: PokerTracker 4
Topic: HUD ACR doesnt appear until play few hands...
Replies: 1
Views: 35
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